{"id":257,"date":"2026-02-14T13:09:09","date_gmt":"2026-02-14T17:09:09","guid":{"rendered":"http:\/\/www.justinmcclellan.com\/blog\/?p=257"},"modified":"2026-04-07T14:00:55","modified_gmt":"2026-04-07T18:00:55","slug":"problem-opportunity-identification","status":"publish","type":"post","link":"http:\/\/www.justinmcclellan.com\/blog\/2026\/02\/problem-opportunity-identification\/","title":{"rendered":"Problem Selection \u2014 Finding Opportunities That Matter"},"content":{"rendered":"<p data-start=\"291\" data-end=\"497\">As discussed previously, organizations resist change. That includes buying, implementing, and adapting to your product or service. People are busy, budgets are constrained, and new solutions introduce risk. To drive adoption, you must identify a problem that is sufficiently painful, visible, and economically meaningful.<\/p>\n<ul data-start=\"615\" data-end=\"696\">\n<li data-section-id=\"d1xd6f\" data-start=\"615\" data-end=\"651\"><strong data-start=\"617\" data-end=\"649\">\u201cNice to have\u201d does not sell<\/strong><\/li>\n<li data-section-id=\"1ttn8jy\" data-start=\"652\" data-end=\"696\"><strong data-start=\"654\" data-end=\"694\">Clear pain or measurable upside does<\/strong><\/li>\n<\/ul>\n<hr data-start=\"698\" data-end=\"701\" \/>\n<h3 data-section-id=\"1pqqwbj\" data-start=\"703\" data-end=\"734\"><strong>Do Not Start With Technology<\/strong><\/h3>\n<p data-start=\"736\" data-end=\"783\">At this stage, <strong data-start=\"751\" data-end=\"782\">do not anchor on a solution<\/strong>.<\/p>\n<p data-start=\"785\" data-end=\"913\">Your technical background, intellectual property (IP), or capabilities may bound the search space, but they should not drive it.<\/p>\n<p data-start=\"915\" data-end=\"1012\">The objective is to identify <strong data-start=\"944\" data-end=\"970\">problems worth solving<\/strong>, not solutions looking for justification.<\/p>\n<hr data-start=\"1014\" data-end=\"1017\" \/>\n<h3 data-section-id=\"u9ihvr\" data-start=\"1019\" data-end=\"1058\"><strong>Generate Multiple Problem Hypotheses<\/strong><\/h3>\n<p data-start=\"1060\" data-end=\"1153\">The task is to define <strong data-start=\"1082\" data-end=\"1120\">~10\u201315 discrete problem statements<\/strong>, each captured in 2\u20133 sentences.<\/p>\n<p data-start=\"1155\" data-end=\"1167\">Constraints:<\/p>\n<ul data-start=\"1169\" data-end=\"1349\">\n<li data-section-id=\"i4b1ix\" data-start=\"1169\" data-end=\"1244\">If it takes more than a few sentences to explain, it is not well-formed<\/li>\n<li data-section-id=\"rh5day\" data-start=\"1245\" data-end=\"1306\">If it cannot be understood quickly, it will not be funded<\/li>\n<li data-section-id=\"yrrk7k\" data-start=\"1307\" data-end=\"1349\">If it is vague, it cannot be evaluated<\/li>\n<\/ul>\n<p data-start=\"1351\" data-end=\"1406\">Each problem should be concise, specific, and testable.<\/p>\n<hr data-start=\"1408\" data-end=\"1411\" \/>\n<h3 data-section-id=\"1gesrrz\" data-start=\"1413\" data-end=\"1442\"><strong>Pressure-Test Each Problem<\/strong><\/h3>\n<p data-start=\"1444\" data-end=\"1511\">For each problem, perform an initial screen across four dimensions:<\/p>\n<h5 data-section-id=\"yppqai\" data-start=\"1513\" data-end=\"1538\"><strong>1. Economic Magnitude<\/strong><\/h5>\n<ul data-start=\"1540\" data-end=\"1692\">\n<li data-section-id=\"atntqq\" data-start=\"1540\" data-end=\"1569\">How large is the problem?<\/li>\n<li data-section-id=\"1wm2cj0\" data-start=\"1570\" data-end=\"1636\">Can it be quantified in <strong data-start=\"1596\" data-end=\"1633\">dollars, schedule impact, or risk<\/strong>?<\/li>\n<li data-section-id=\"1725ari\" data-start=\"1637\" data-end=\"1692\">Is it large enough to justify attention and budget?<\/li>\n<\/ul>\n<h5 data-section-id=\"5pwkkh\" data-start=\"1699\" data-end=\"1731\"><strong>2. Specific Customer &amp; Buyer<\/strong><\/h5>\n<p data-start=\"1733\" data-end=\"1767\">Be precise. Avoid generic answers.<\/p>\n<ul data-start=\"1769\" data-end=\"1853\">\n<li data-section-id=\"3rbjad\" data-start=\"1769\" data-end=\"1798\">Who experiences the pain?<\/li>\n<li data-section-id=\"1x0kcse\" data-start=\"1799\" data-end=\"1823\">Who owns the budget?<\/li>\n<li data-section-id=\"1j2u7c1\" data-start=\"1824\" data-end=\"1853\">Who has authority to act?<\/li>\n<\/ul>\n<p data-start=\"1855\" data-end=\"1863\">Example:<\/p>\n<ul data-start=\"1865\" data-end=\"2026\">\n<li data-section-id=\"38vkc1\" data-start=\"1865\" data-end=\"1882\">Weak: \u201cFedEx\u201d<\/li>\n<li data-section-id=\"1q26ua4\" data-start=\"1883\" data-end=\"1957\">Strong: \u201cPilots of FedEx Cessna Caravans operating in adverse weather\u201d<\/li>\n<li data-section-id=\"1rm87c1\" data-start=\"1958\" data-end=\"2026\">Buyer: \u201cFedEx VP of Operations and Regional Operations Managers\u201d<\/li>\n<\/ul>\n<p data-start=\"2028\" data-end=\"2099\">If you cannot identify the buyer, you do not have a viable opportunity.<\/p>\n<h5 data-section-id=\"18934te\" data-start=\"2106\" data-end=\"2133\"><strong>3. Feasibility &amp; Access<\/strong><\/h5>\n<ul data-start=\"2135\" data-end=\"2295\">\n<li data-section-id=\"vh8hvn\" data-start=\"2135\" data-end=\"2171\">Is there a viable solution path?<\/li>\n<li data-section-id=\"1xjvvb7\" data-start=\"2172\" data-end=\"2232\">Is the required investment realistic (e.g., $5M vs $1B)?<\/li>\n<li data-section-id=\"1k15f4e\" data-start=\"2233\" data-end=\"2295\">Does it align with your capabilities, network, and access?<\/li>\n<\/ul>\n<p data-start=\"2297\" data-end=\"2365\">This is not full diligence\u2014just a <strong data-start=\"2331\" data-end=\"2364\">first-pass feasibility filter<\/strong>.<\/p>\n<h5 data-section-id=\"1jf3y5x\" data-start=\"2372\" data-end=\"2409\"><strong>4. Strategic &amp; Personal Alignment<\/strong><\/h5>\n<ul data-start=\"2411\" data-end=\"2586\">\n<li data-section-id=\"nz4fsh\" data-start=\"2411\" data-end=\"2466\">Does this align with your strengths and experience?<\/li>\n<li data-section-id=\"u67duw\" data-start=\"2467\" data-end=\"2529\">Do you have access to customers or partners in this space?<\/li>\n<li data-section-id=\"wth41n\" data-start=\"2530\" data-end=\"2586\">Are you willing to spend years working this problem?<\/li>\n<\/ul>\n<p data-start=\"2588\" data-end=\"2659\">You will need sustained engagement with customers\u2014this is not optional.<\/p>\n<hr data-start=\"2661\" data-end=\"2664\" \/>\n<h3 data-section-id=\"1k9vn18\" data-start=\"2666\" data-end=\"2708\"><strong>Package Each Problem (1-Pager Standard)<\/strong><\/h3>\n<p data-start=\"2710\" data-end=\"2768\">Each problem should be captured in a simple 1-page format:<\/p>\n<ul data-start=\"2770\" data-end=\"2936\">\n<li data-section-id=\"e8f38n\" data-start=\"2770\" data-end=\"2807\">Problem statement (2\u20133 sentences)<\/li>\n<li data-section-id=\"13hnc24\" data-start=\"2808\" data-end=\"2839\">Affected customer and buyer<\/li>\n<li data-section-id=\"17wf85z\" data-start=\"2840\" data-end=\"2869\">Estimated economic impact<\/li>\n<li data-section-id=\"a5mgm\" data-start=\"2870\" data-end=\"2911\">Initial thoughts on solution approach<\/li>\n<li data-section-id=\"1etkkjf\" data-start=\"2912\" data-end=\"2936\">Key unknowns \/ risks<\/li>\n<\/ul>\n<p data-start=\"2938\" data-end=\"2984\">If it cannot fit on one page, it is not ready.<\/p>\n<blockquote>\n<p style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><strong><em>\u00a0Example: The problem with Airport Marshaling Batons\u00a0<\/em><\/strong><\/span><\/p>\n<p style=\"text-align: left;\"><em><strong>Problem:<\/strong><\/em><br \/>\n<em><strong>Airport ground crew batons rely on batteries that typically last only 7\u201310 days, requiring frequent replacement and spare inventory to maintain operations.<\/strong><\/em><\/p>\n<p style=\"text-align: left;\"><em><strong>Who feels the pain:<\/strong><\/em><br \/>\n<em>Ground crews and maintenance staff. Crews lose time retrieving replacements, and maintenance teams spend time on low-value battery swaps instead of higher-priority work.<\/em><\/p>\n<p style=\"text-align: left;\"><em><strong>Who pays:<\/strong><\/em><br \/>\n<em>Terminal managers and regional operations leaders responsible for equipment uptime and maintenance budgets.<\/em><\/p>\n<p style=\"text-align: left;\"><em><strong>Economic impact (directional):<\/strong><\/em><br \/>\n<em>Material spend (batteries), labor for replacement, and excess inventory combine into a meaningful recurring cost.<\/em><\/p>\n<\/blockquote>\n<hr data-start=\"2986\" data-end=\"2989\" \/>\n<h3 data-section-id=\"8qz7mc\" data-start=\"2991\" data-end=\"3029\"><strong>Run a Structured Evaluation Session<\/strong><\/h3>\n<p data-start=\"3031\" data-end=\"3107\">Problem identification should be done individually, then reviewed as a team.<br \/>\n<span style=\"font-size: 1rem;\">Process:<\/span><\/p>\n<ul data-start=\"3119\" data-end=\"3308\">\n<li data-section-id=\"1rj796i\" data-start=\"3119\" data-end=\"3184\">Each team member develops several problem 1-pagers in advance<\/li>\n<li data-section-id=\"kkts5h\" data-start=\"3185\" data-end=\"3235\">Problems are presented in a structured session<\/li>\n<li data-section-id=\"zuvsvh\" data-start=\"3236\" data-end=\"3308\">Discussion focuses on <strong data-start=\"3260\" data-end=\"3291\">clarification and expansion<\/strong>, not criticism<\/li>\n<\/ul>\n<p data-start=\"3310\" data-end=\"3321\">Guidelines:<\/p>\n<ul data-start=\"3323\" data-end=\"3465\">\n<li data-section-id=\"1qy78by\" data-start=\"3323\" data-end=\"3381\">Avoid negative reactions early\u2014they shut down ideation<\/li>\n<li data-section-id=\"dscvan\" data-start=\"3382\" data-end=\"3431\">Build on ideas to improve clarity and framing<\/li>\n<li data-section-id=\"gmjir5\" data-start=\"3432\" data-end=\"3465\">Capture insights in real time<\/li>\n<\/ul>\n<p data-start=\"3467\" data-end=\"3557\">A simple <a href=\"http:\/\/www.justinmcclellan.com\/blog\/2015\/07\/post-up-ideationbrainstorming-sessions\/\"><strong data-start=\"3476\" data-end=\"3509\">post-up \/ clustering approach<\/strong><\/a> works well to compare and refine ideas quickly.<\/p>\n<hr data-start=\"3559\" data-end=\"3562\" \/>\n<h3 data-section-id=\"11c72hg\" data-start=\"3564\" data-end=\"3588\"><strong>Output of the Session<\/strong><\/h3>\n<p data-start=\"3590\" data-end=\"3672\">The objective is not to solve the problem\u2014it is to <strong data-start=\"3641\" data-end=\"3671\">down-select where to focus<\/strong>.<br \/>\nOutputs:<\/p>\n<ul data-start=\"3684\" data-end=\"3837\">\n<li data-section-id=\"ne25l8\" data-start=\"3684\" data-end=\"3730\"><strong data-start=\"3686\" data-end=\"3728\">Top 2\u20133 problem opportunities selected<\/strong><\/li>\n<li data-section-id=\"6lhsxw\" data-start=\"3731\" data-end=\"3779\"><strong data-start=\"3733\" data-end=\"3777\">Owner assigned to each (Product Manager)<\/strong><\/li>\n<li data-section-id=\"z0eekn\" data-start=\"3780\" data-end=\"3837\"><strong data-start=\"3782\" data-end=\"3835\">Initial target customers identified for follow-up<\/strong><\/li>\n<\/ul>\n<p data-start=\"3839\" data-end=\"3929\">These become the inputs to the next phase: <strong data-start=\"3882\" data-end=\"3928\">customer validation and problem refinement<\/strong>.<\/p>\n<hr data-start=\"3931\" data-end=\"3934\" \/>\n<h2 data-section-id=\"vqtq4x\" data-start=\"3936\" data-end=\"3986\"><strong>Role of the Product Manager (Critical Function)<\/strong><\/h2>\n<p data-start=\"3988\" data-end=\"4071\">In this process, the Product Manager (PM: Product Manager) is central to execution.<\/p>\n<p data-start=\"4073\" data-end=\"4098\">They are responsible for:<\/p>\n<ul data-start=\"4100\" data-end=\"4393\">\n<li data-section-id=\"1mty2bb\" data-start=\"4100\" data-end=\"4155\">Understanding customer needs and decision processes<\/li>\n<li data-section-id=\"tarnx1\" data-start=\"4156\" data-end=\"4214\">Acting as the <strong data-start=\"4172\" data-end=\"4197\">voice of the customer<\/strong> to engineering<\/li>\n<li data-section-id=\"1ngyhax\" data-start=\"4215\" data-end=\"4275\">Driving early engagement (demos, trials, feedback loops)<\/li>\n<li data-section-id=\"1y2xyxr\" data-start=\"4276\" data-end=\"4332\">Translating customer value into product requirements<\/li>\n<li data-section-id=\"1nw9y9d\" data-start=\"4333\" data-end=\"4393\">Maintaining momentum from concept through early adoption<\/li>\n<\/ul>\n<p data-start=\"4395\" data-end=\"4414\">This role requires:<\/p>\n<ul data-start=\"4416\" data-end=\"4566\">\n<li data-section-id=\"1vcwc9m\" data-start=\"4416\" data-end=\"4475\"><strong data-start=\"4418\" data-end=\"4473\">Credibility across technical and commercial domains<\/strong><\/li>\n<li data-section-id=\"1enr4km\" data-start=\"4476\" data-end=\"4525\"><strong data-start=\"4478\" data-end=\"4523\">Strong communication and synthesis skills<\/strong><\/li>\n<li data-section-id=\"1dze2yw\" data-start=\"4526\" data-end=\"4566\"><strong data-start=\"4528\" data-end=\"4564\">Bias toward action and iteration<\/strong><\/li>\n<\/ul>\n<p data-start=\"4568\" data-end=\"4633\">Weak product management will kill otherwise strong opportunities.<\/p>\n<hr data-start=\"4635\" data-end=\"4638\" \/>\n<h3 data-section-id=\"11w4tt6\" data-start=\"4640\" data-end=\"4653\"><strong>Transition<\/strong><\/h3>\n<p data-start=\"4655\" data-end=\"4791\">With a small set of prioritized problems, the next step is <a href=\"http:\/\/www.justinmcclellan.com\/blog\/2016\/01\/problem-refinement-and-customer-surveys\/\">direct customer engagement<\/a> to validate, refine, and quantify the opportunity.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As discussed previously, organizations resist change. That includes buying, implementing, and adapting to your product or service. People are busy, budgets are constrained, and new solutions introduce risk. To drive adoption, you must identify a problem that is sufficiently painful, visible, and economically meaningful. \u201cNice &hellip; <a href=\"http:\/\/www.justinmcclellan.com\/blog\/2026\/02\/problem-opportunity-identification\/\" class=\"more-link\"><span>Continue reading<span class=\"screen-reader-text\">Problem Selection \u2014 Finding Opportunities That Matter<\/span><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":746,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,18,17],"tags":[],"class_list":["post-257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-commercialization","category-product-management"],"_links":{"self":[{"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/posts\/257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/comments?post=257"}],"version-history":[{"count":19,"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/posts\/257\/revisions"}],"predecessor-version":[{"id":754,"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/posts\/257\/revisions\/754"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/media\/746"}],"wp:attachment":[{"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/media?parent=257"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/categories?post=257"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.justinmcclellan.com\/blog\/wp-json\/wp\/v2\/tags?post=257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}